Return Policy for PoriumStore.com
At PoriumStore.com, we are committed to ensuring your satisfaction with your purchase. If for any reason you are not completely happy with your product, we offer a 30-day return policy from the date of receipt. Please read the following terms and conditions to understand the return process.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Timeframe: Returns must be requested within 30 days from the date you receive your order.
- Condition of Products: The item must be unused, in its original packaging, and in the same condition as when it was received. We cannot accept items that are damaged, soiled, or altered.
- Proof of Purchase: A receipt or proof of purchase is required to process the return.
How to Return Your Item
- Contact Us: To initiate a return, please contact us at order@poriumstore.com within 30 days of receiving your order. Include the following information in your email:
- Order number
- Name
- Reason for return
- Photos of the product (if applicable)
- Return Authorization: Once we receive your return request, we will provide you with a Return Authorization (RA) number and the address for returning the product.
- Return Shipping: You are responsible for the shipping costs associated with returning the item unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value. PoriumStore.com is not responsible for items lost in transit.
- Inspection and Approval: Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria (unused, undamaged, and in original packaging). If your return is approved, we will proceed with the refund or exchange.
Refunds & Exchanges
- Refunds: If your return is approved, we will issue a refund to the original payment method. Please note that the refund will be processed after the item is received and inspected. It may take 5-7 business days for the refund to appear in your account, depending on your payment provider.
- Exchanges: If you would like to exchange your product for a different size or model (if available), please specify this in your return request. The exchange will be processed once the original item is returned and inspected.
Non-Returnable Items
Certain items are non-returnable, including:
- Products that have been opened, used, or are no longer in their original packaging
- Sale or clearance items (unless defective)
- Custom or personalized products (if applicable)
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at order@poriumstore.com, providing:
- Order number
- Photos of the damage or defect
We will arrange for a full replacement or issue a refund based on the circumstances.
Contact Information
If you have any questions or need assistance with your return, please contact us at:
PoriumStore.com
Email: order@poriumstore.com
Phone: 0330-8535999
Address: Floor Police Station Road Kahuta, Rawalpindi
Disclaimer
Please note that PoriumStore.com reserves the right to update or modify this return policy at any time. Any changes will be posted on this page with the updated Effective Date.